One or more of the items in your cart is a recurring or deferred purchase. By continuing, I agree to the cancellation policy and authorize you to charge my payment method at the prices, frequency and dates listed on this page until my order is fulfilled or I cancel, if permitted.
If you have any questions about your order, sizing, returns or shipping, our team is here to help. We aim to respond within 24 to 48 hours and make sure you have the best possible experience with norél london. Thank you for shopping with us.
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FAQs
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Office
58 Elgin Crescent, Notting Hill, London W11 2JJ
Email us
info@norel.london.com
Call us
Phone: 794-233-100 8:00AM – 6:00PM CET (Monday to Friday)
Frequently asked questions
Have questions? We’re here to help
How long does shipping take?
Orders are typically processed within 1–2 business days. Shipping within Europe takes 3–6 working days, while international delivery usually takes 5–10 working days.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking link. You can use this link to track the status of your delivery in real time.
Can I return or exchange an item?
Yes. We offer easy returns within 14 days of receiving your order. Items must be unworn, unwashed and in original packaging. For exchanges, please contact our support team to arrange the process.
What if I ordered the wrong size?
Custom orders take 3 to 5 days to process, depending on the item purchased. We do provide express processing with next-day delivery for an additional fee.
What payment methods do we accept?
We accept major credit cards (Visa, Mastercard, American Express) as well as PayPal, Klarna, and iDEAL for secure and convenient payment. At this time, we do not accept cash on delivery or personal checks.
About us
Established in 2020, norél london was born from a shared passion for timeless fashion and modern design. Blending minimalist aesthetics with bold silhouettes, the brand creates confident, versatile pieces for women and men — where simplicity meets strength.
Established in 2020, norél london was born from a shared passion for timeless fashion and modern design. Blending minimalist aesthetics with bold silhouettes, the brand creates confident, versatile pieces for women and men — where simplicity meets strength.
