CONTACT US

Your direct line to London.

Questions about sizing, orders, or returns?
Reach out and we’ll respond within 24 hours.

Your direct line to London.

Questions about sizing, orders, or returns?
Reach out and we’ll respond within 24 hours.

Tailored support, just for you.

We’re here to assist you — whether it's about sizing, styling or support. Reach out, and we’ll get back within 24 hours.

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Office

📍 58 Elgin Crescent, Notting Hill, London W11 2JJ

Email us

✉️ info@norel-london.com

Call us

📞 Phone: 794-233-100
8:00AM – 6:00PM CET (Monday to Friday)

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Frequently asked questions

Have questions? We’re here to help

How long does shipping take?

Orders are typically processed within 1–2 business days. Shipping within Europe takes 3–6 working days, while international delivery usually takes 5–10 working days.

How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking link. You can use this link to track the status of your delivery in real time.

Can I return or exchange an item?

Yes. We offer easy returns within 14 days of receiving your order. Items must be unworn, unwashed and in original packaging.
For exchanges, please contact our support team to arrange the process.

What if I ordered the wrong size?

Custom orders take 3 to 5 days to process, depending on the item purchased. We do provide express processing with next-day delivery for an additional fee.

What payment methods do we accept?

We accept major credit cards (Visa, Mastercard, American Express) as well as PayPal, Klarna, and iDEAL for secure and convenient payment. At this time, we do not accept cash on delivery or personal checks.

About us

Established in 2020, norél london was born from a shared passion for timeless fashion and modern design.
Blending minimalist aesthetics with bold silhouettes, the brand creates confident, versatile pieces for women and men — where simplicity meets strength.

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Clothing

Lingerie

Swimwear

Customer Support

Return and Refund Policy

Legal Notice

About us

Established in 2020, norél london was born from a shared passion for timeless fashion and modern design.
Blending minimalist aesthetics with bold silhouettes, the brand creates confident, versatile pieces for women and men — where simplicity meets strength.